Just wanted to relate a good experience. I've been using Scotty downriggers for about 12 yrs. My current set are 6 yrs old. They are guaranteed (to the original buyer) for life. I registered them when I bought them. I have never had anything fail. Recently one of the counters bound and couldn't be freed up. I knew it would be covered but I feared I would need to send the downrigger to the factory. That would not be practical costwise since I could buy the part online for $25. I hoped they would agree to just sending the counter. I called their 800 number in Sidney, BS, Canada and explained my problem. The gentleman asked for my name, checked my registration on their computer and said.... "we'll put one in the mail to you today". I like to do business with people like that, and told them so.