My son had the same problem on Thursday. I called the DEC 877-457-5680 and the gentleman told me all you have to do is call that same number and they will issue it over the phone by giving you a license number and then they mail out your hard copy. The officer told me that if a officer comes to check you just have to give them the license number and they can check it right there for you. I would guess you can do the same thing on line and just print out the confirmation.