I,ve had had trouble with their cable breaking for no reason and their printed circuit board,s 3in two season,s,with their cable i have replaced with scotty,s brand so far so good and with the printed circuit board,s i installed new battery,s to service them and i have not had a problem this season all thought they did not get much use.In as far as their service dept that all i got from them was did you bring it to a service center for a lot of buck,s per hr and better luck with the next one.