FANTASTIC Big Jon Customer Service

[momay4000]

To all,

There's been a few posts lately on the "best" downrigger, but I've run Big Jon for the past ten years or so. I replaced my old fixed boom riggers this year with shorter adjustable riggers and I noticed that one of my new riggers was cracked (the reel assembly).

Nonetheless I just called Big Jon, got an associate immediately (not an automated phone message) and a new one will be sent today - free of charge - with no questions asked, no postage, not even a request to mail the old one back.

In my book, this is as good as customer service gets. I'm sure all riggers are great, but it's when you need the service, that one company stands out above another.

- Chris

Disclaimer - I have no financial of personal ties to Big Jon in any way

[FISHINMAN]

I had the same great service from the Scotty guys a few couple of years back. I had bought older riggers and was having a problem with the off/on switch and they sent me the schismatics for the wiring on it with a newer switch and talked me through the problem too

I think that some company's just get it and others don't

Glad to hear you had a great experience