Cannon part question?

[Hookedup]

Any of you know what the plastic part on the rigger boom is that tightens the boom down is called? I got a new Digi-Troll, took the thing out of the box tonight and the plastic insert fell out of the boom the little plastic nuby had broke off. I cant believe that little plastic part holds the boom together on a $1200 rigger. Its not on the part list in the manual. Before I sit on hold with cannon I would like to know what to ask for. If they try to charge me for it like they did the $4 rod holder end cap, I had to order last week for the $250 dollar rod holder that it fell off of (no glue from factory but direction with new end cap says add glue) I will just return it to dealer, but I will give them a shot first. Thanks Sean

Edited March 8, 2013 by Hookedup

[Hookedup]

I found it online at a tackle shop so at least I know a part number. Will see how it goes tomorrow, I love it when stuff brakes before you get to use it:). I can't whait to try the bottom tracking feature out.

[Hookedup]

Today's dealing with cannon was enjoyable! Last week waited for an hour on hold today no whait and part is on the way.

[EarlyRiser]

It could be your lucky day. Go play the lottery today, Sean!